RETURNS & EXCHANGES

At Atelier Esmé, we pride ourselves on offering high-quality pieces from the different parts of the world depending on the styles. To ensure a smooth process, please review our policies below.

HOW FAST IS YOUR SHIPPING?

We strive to process and ship orders as quickly as possible. Most orders are shipped within 1-3 business days of purchase, pending availability and credit verification. Once shipped, orders are estimated to arrive within 5-7 business days from the shipping date.

Shipping times may vary, but we work diligently to ensure your order reaches you as soon as possible. Due to global shipping restrictions, we reserve the right to cancel orders, and our customer service team will notify you if this occurs. Shipping costs are non-refundable.

We do not ship to P.O. Boxes or military addresses. Additionally, Atelier Esmé is not responsible for lost or stolen packages once they have been scanned and marked as delivered.

HOW LONG DOES U.S. SHIPPING TAKE?

We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery.

• Ground / $10.00 / 5-7 Business Days plus processing
• Two Day / $18.00 / Arrives 2 business days after processing if you place your order by 12 PM EST
• Next Day / $28.00 / Arrives next business day after processing if you place your order by 12 PM EST

HOW LONG DOES INTERNATIONAL SHIPPING TAKE?

International orders placed before noon EST generally ship via DHL Express within 1-3 business days. We do not ship on holidays. We will notify you via email if there are any delays or cancellations due to stock, payment, or other factors.

For any further inquiries, please contact our customer service team at info@atelieresme.net 

HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?


Prices displayed on our website do not include taxes and duties.
Once your order is shipped, the carrier will bill you to pay all import duties, customs and local sales taxes levied by the country you are shipping to.
Currently, all International orders are FINAL SALE and may not be returned or exchanged. Atelier Esmé is not responsible for international shipments lost in transit. 
If you do wish to return or exchange your order, please reach out to our team at info@atelieresme.net and the team would happily assist you.

CAN I CHANGE MY SHIPPING METHOD?


Once your package has been shipped out and handed to the respective courier, you cannot change the shipping method.

HOW DO I RETURN MY ORDER?

You may return or exchange any item ordered within 15 days of the product delivery date. The first step is to send an email to: info@atelieresme.net

The items must be returned in their original condition complete with original packaging. This includes the original packaging and the box it came in. Atelier Esmé boxes should not be used as the actual shipping box.
Please make sure your items are returned new, unused and with all Atelier Esmé cards and tags. Upon receipt, we will inspect the item. If it meets our criteria, we will process your refund. Returns that do not meet our policy will not be accepted and will be sent back to you. 
Please allow up to 7 business days for your refund or exchange to be processed. You will receive a confirmation by e-mail when your return or exchange is complete.

Shipping and customs charges are always the responsibility of the customer.
Deliveries take place during office hours from Monday to Friday 9:00 AM to 5:00 PM, excluding public holidays.
We only accept returns and exchanges on domestic orders within the United States.
International orders are final sale only and may not be returned or exchanged.

Atelier Esmé is not responsible for international shipments lost in transit.
All orders placed during online sales and promotional periods are final. No refunds or exchanges are allowed. If merchandise is returned despite this policy, items will be sent back to you.